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Information, Advice and Support Services

Our Information, Advice and Support Service is now located at the new Carers’ Centre in Central Library on Smithford Way

The Centre offers a free and confidential information, advice and support service to meet the needs of Coventry’s family carers - people who look after partners, friends or relatives who could not manage alone due to illness, disability, old age or substance dependency.

Our service allows carers to talk through their situation with support workers who understand the needs of carers and how caring affects carers’ quality of life. We support carers from the age of 5 years.

The Carers' Centre is open to the public Monday to Friday 9:00 am until 5:00 pm.

Our telephone helpline - 024 7610 1040 - is manned Monday to Friday, 8:30 am to 4:30 pm and 10:00 am to 2:00pm on Saturdays.

We hold Carer Clinics in a number of GP surgeries, University Hospital, the Caludon Centre, Schools and other community venues.

If you use Skype you can book an appointment for a video call. Just search for the user Coventrycarers.  You can keep up to date with our latest news updates by visiting our Facebook page. Click here to open

Click here to message the Centre and someone will get back to you as soon as possible.

Our workers can speak a number of community languages including Urdu, Hindi, Panjabi, French and Mandarin.

Carers Trust Heart of England is Supported by

Carers’ Centre Central Library  Smithford Way  Coventry  CV1 1FY  contactus@carerstrusthofe.org.uk  024 7610 1040 Improving lives for Coventry Carers

Carer Testimonials

“I came to the Centre at a time of emotional burn out and mental/physical exhaustion. I had no idea of the help available or how to access it. I was trying to be a full time carer while also working full time. I had no idea I had any rights as a carer and was attempting to fit all my mother's many healthcare appointments around my work, using precious holiday which I desperately needed to recharge my batteries. I was given, help, advice, kindness and a sympathetic ear and left with a list of agencies who could support me and armed with knowledge to deal with them and my employer. Without the help of the Centre I genuinely think I would have had a complete breakdown and been unable to look after myself and family, let alone my mother!”

 “You guys made me feel I wasn't alone. I'd never classed myself as a carer, just a daughter looking after her mum and dad. But I was slowly realising the care mum and dad needed, on top of recovering from surgery myself, and holding onto a full time job were getting too much. When I got off the phone with (Support Worker) I felt a huge weight lift from my shoulders, and until it had been lifted I hadn't realised just how heavy it was. I cannot thank you enough.”

“In our most difficult times that you have given us a lot of help and support, if not otherwise, my mother and I would be homeless, thank you for your support and hope you will continue to help and support all Chinese carers within the Chinese community, thank you very much!”

“The Carers' Centre staff are unique. They focus on us as carers, are a listening ear, a source of information, making us feel valued and able to continue through difficult periods. The services provided have evolved and complement each other. The focus is on people, not ticking boxes.”

“Being able to drop in or telephone is essential, as often carers require quick response, they haven’t got the time or energy to shop around or wait. When you are a carer things go on until you reach breaking point, then you have to act quickly because by then it has usually gone on for too long.”